Privacy Policy
Your privacy matters to us at ravionelquix
Introduction
ravionelquix ("we," "our," or "us") operates ravionelquix.world and provides financial education services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. We're committed to protecting your privacy in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Key Point: We believe transparency is essential when it comes to your personal data. This policy uses clear language to explain exactly what information we collect and how we use it to improve your learning experience.
Information We Collect
Personal Information You Provide
When you interact with our platform, you may provide us with personal information including:
- Name and contact information (email address, phone number, mailing address)
- Account credentials and profile information
- Payment and billing information for course enrollment
- Educational background and professional experience
- Communications you send to us through contact forms or customer support
- Survey responses and feedback about our programs
Automatically Collected Information
Our website automatically collects certain technical information about your visit:
Technical Data
- IP address and geographic location
- Browser type and version
- Operating system information
- Device identifiers and characteristics
Usage Information
- Pages visited and time spent on site
- Click patterns and navigation paths
- Referring websites and search terms
- Course progress and engagement metrics
How We Use Your Information
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Course delivery and account management | Contact details, payment info, learning progress | Contract performance |
| Customer support and communication | Contact information, support queries | Legitimate business interest |
| Website improvement and analytics | Usage data, technical information | Legitimate business interest |
| Marketing communications (with consent) | Email address, preferences | Consent |
Important: We never sell your personal information to third parties. Any sharing of information is done solely to provide you with better educational services or as required by Canadian law.
Information Sharing and Disclosure
We may share your personal information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our platform, including payment processors, email service providers, and learning management system vendors. These providers are contractually bound to protect your information and use it only for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by Canadian law, court order, or government regulation. This includes compliance with tax reporting requirements and responding to lawful requests from regulatory authorities.
Business Transfers
In the unlikely event that ravionelquix is acquired by or merged with another company, your personal information may be transferred as part of that transaction. We would notify you of any such change in ownership or control of your personal information.
Your Privacy Rights
Under Canadian privacy law, you have several important rights regarding your personal information:
Access Your Information
You can request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Inaccurate Data
If any of your personal information is incorrect or outdated, you can ask us to update or correct it.
Delete Your Data
You can request deletion of your personal information, subject to certain legal and operational requirements.
Withdraw Consent
For activities requiring your consent, you can withdraw that consent at any time by contacting us.
Limit Processing
You can request that we limit how we process your information in certain circumstances.
File Complaints
If you're not satisfied with how we handle your privacy concerns, you can file a complaint with the Privacy Commissioner of Canada.
How to Exercise Your Rights: To exercise any of these rights, simply email us at info@ravionelquix.world with your request. We'll respond within 30 days and verify your identity before processing your request.
Data Security and Retention
Security Measures
We implement comprehensive security measures to protect your personal information, including encrypted data transmission, secure server infrastructure, regular security audits, and restricted access controls. Our team receives regular training on privacy and security best practices.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Specifically:
- Account information: Retained while your account is active and for 7 years after closure for tax and legal purposes
- Course progress and certificates: Retained permanently to verify your educational achievements
- Marketing communications data: Retained until you unsubscribe or withdraw consent
- Website usage data: Anonymized after 26 months and used for analytical purposes only
- Support communications: Retained for 3 years to improve our customer service
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. We use several types of cookies:
Essential Cookies
These cookies are necessary for our website to function properly. They enable basic features like page navigation, access to secure areas, and remembering your login status.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website, helping us improve the user experience and course content.
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your ability to access course materials.
International Data Transfers
While ravionelquix operates primarily within Canada, some of our service providers may process data outside of Canada. When this occurs, we ensure that appropriate safeguards are in place to protect your personal information, including contractual commitments that meet Canadian privacy standards.
We carefully vet all international service providers and require them to implement security measures equivalent to those required under Canadian law. You have the right to request information about any international transfers of your personal data.
Children's Privacy
Our services are designed for adults and we do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from someone under 18, we will take steps to delete that information promptly.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@ravionelquix.world.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by email (if you have provided us with your email address) and by posting a prominent notice on our website.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when it was most recently revised.
Contact Us About Privacy
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:
Email: info@ravionelquix.world
Phone: +1 905 372 1738
Mail: 117 Bridge St, Meaford, ON N4L 1B8, Canada
We're committed to addressing your privacy concerns promptly and transparently.